CUMBERLAND, R.I. (WPRI) — Arthur Poirier turned to 12 Responds after his auto-payment for his electric bill with Rhode Island Energy was removed and he couldn't get any answers as to why. In the video above, Target 12 consumer reporter Sarah Guernelli speaks with Poirier and learns how a system glitch caused some people to be bumped off of auto-pay. Close Thanks for signing up! Watch for us in your inbox. Subscribe Now Special Coverage & Notices SIGN UP NOW