RICHMOND, Va. (WRIC) -- Customers contacting the Richmond Department of Public Utilities (DPU) may notice longer wait times Tuesday afternoon while staff completes a working session. On Tuesday, Sept. 8 from noon to 2 p.m., DPU billing and customer service staff will participate in a working sessi on led by Chief Administrative Officer Odie Donald, II, according to a press release from city officials. The session will focus on strengthening internal processes and improving the customer experience, the Sept. 2 release said. Officials said that during the two-hour period, customers may experience longer wait times when contacting DPU for billing or customer service support. Normal staffing levels will resume at 2 p.m. and continue for the rest of Tuesday. RELATED: Richmond DPU: billing system issues have been addressed "DPU appreciates the community’s ongoing patience and understanding as we take deliberate steps to improve service delivery and better meet the needs of our customers," officials said in the release. "These efforts reflect our ongoing commitment to deliver the modern, dependable utility experience customers expect and deserve." ...read more read less