Donika Gocaj parked her SUV on the side of 52nd Street in midtown Manhattan, not far from Fifth Avenue’s Cartier store. It was just after midnight Tuesday. The 56-year-old got out of her vehicle, closed the door — and fell into an uncovered 10-foot-deep manhole. Gocaj died. It was a frea k accident, Con Ed says — and one that makes New Yorkers shudder because it mirrors the nightmares of many. What went wrong, and what are the chances it happens again?  According to Con Edison, surveillance footage suggests a large truck dislodged it while driving over it. That happens, trucks disrupting covers, but it’s rare, according to the utility company. It’s not clear how rarely. The manhole didn’t appear to be uncovered for long. Con Ed said that the surveillance video shows the woman parking her car near the manhole about 12 minutes after a multi-axle truck appears to dislodge the cover. A source within City Hall said Con Edison had an open permit to conduct work on the block at the time of the deadly incident. The utility company is responsible for manhole coverings, the source said. Con Edison says it continues to investigate. “We are reviewing the details, and while this is a rare occurrence, manhole covers can get displaced by heavy vehicles,” the utility said in an updated statement late Tuesday. “Our thoughts remain with her family, and safety remains our top priority.”  New Yorkers and tourists alike say the tragedy has unlocked a new fear for them. They want answers and accountability. One woman who says she was at the scene when it happened said her mother heard a scream, then she saw paramedics get the victim out. She says she doesn’t understand how such a thing could happen. A spokesperson for City Hall said their condolences were with the woman’s family, and that agencies “are working with Con Ed to support the emergency response and conduct a full investigation into what occurred. Every question must be asked and answered so that no New Yorker experiences a tragedy like this again.” According to 311 data, there were 62 missing manhole complaints between May 1 and May 17. None of those complaints were connected to the area where the woman fell. Some of the complaints were duplicates. The data show some complaints have been fixed, some were unfounded, some have incomplete information, and some require further investigation. ...read more read less