Why is Verizon down? Hourslong issues trigger chaos in NYC, across U.S.
Jan 14, 2026
Tens of thousands of people — more than 180,000 at one point — across the United States reported issues using Verizon Wednesday. Many of them are located in the New York City area.
Verizon said it was aware of an issue impacting wireless voice and data services for some customers. There was n
o immediate timetable for restoration.
In an update Wednesday afternoon, Verizon said its engineering teams were continuing to address the service interruptions.
“Our teams remain fully deployed and are focused on the issue,” Verizon said. We understand the impact this has on your day and remain committed to resolving this as quickly as possible.”
Some users complained of SOS on their iPhones. Others noted that a text from Android couldn’t be delivered to an iPhone via WiFi. And some just reported calls failing.
“This is unacceptable. What causes an outage like this?” one user wrote.
New York City’s Office of Emergency Management issued a statement acknowledging some people may have trouble calling 911 until Verizon resolves the issue.
“If you have an emergency and cannot connect using your Verizon Wireless device, please call using a device from another carrier, a landline, or go to a police precinct or fire station to report the emergency,” the office said.
The reports started coming into the Down Detector site around noon. According to Downdetector’s outage map, some of the cities with the most reports of issues include New York City, Philadelphia and Miami.
A short time later, a multitude of reports also came in about issues with T-Mobile, ATT and Xfinity. New York City was a hotspot for those reported outages, as well.
X also appeared to be having some connection issues on Wednesday.
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