Utility provider PGE is hoping you’ll forget about this weekend’s one- to three-day power outage with a $200 credit for residential customers and a $2,500 credit for businesses, though some businesses say they lost ten times that much.The finger-pointing and blame games continue over PGE’s mas sive power outage that left more than 200,000 San Franciscans without electricity this weekend, as well they should. How did PGE allow a smaller outage to grow so large, and why were their timeline updates on power being restored so completely inaccurate? Why did the entire citywide fleet of Waymos become inoperable? And Mayor Daniel Lurie is trying to portray himself as Mister Savior here, but I was downtown on about Hour Six of this blackout Saturday, and there were no personnel directing traffic at intersections that had been without stop lights for hours. Why was the city’s response so flat-footed?   As of 5:00am this morning, all power has been restored in San Francisco. PGE has informed us that anyone impacted by this power outage will receive a credit on their bill. If you believe you should get more than the credit, any small business owner or resident should visit… pic.twitter.com/SpF6eODkI4— Daniel Lurie 丹尼爾·羅偉 (@DanielLurie) December 23, 2025 Lurie was once again selling himself as having been all over this thing in his Tuesday morning video update seen above, announcing that power had finally been restored to all SF PGE customers. And NBC Bay Area picks up on the announcement Lurie references above, that PGE customers will get a $200 credit for the outage, while affected businesses will get a $2,500 credit. Though Saturday and Sunday’s outages likely, collectively cost SF businesses somewhere in the tens of millions of dollars, coming on one of the busiest shopping days of the year on the weekend before Christmas. An update for customers impacted by San Francisco Power Outage. PGE will issue customer credits to residential and business customers affected by the power outage that occurred in San Francisco on Saturday. https://t.co/0El2pauS9W pic.twitter.com/h5ziKehXJ9— Pacific Gas Electric (@PGE4Me) December 23, 2025 In true PGE fashion, their announcement video above trots out some mid-level manager so the higher-ups can avoid accountability. But some higher-ups did show up and face the music. “We understand how frustrating and confusing this was,” PGE chief operating officer Sumeet Singh told reporters Monday at a press conference, according to the Chronicle. “We are committed to understanding exactly what happened, why it happened, and owning the fixes.” A $2,500 credit for affected small businesses may sound nice at first. But some local small businesses say they lost ten to twenty times that much money on the blackouts, because of the unfortunate timing on the Saturday before Christmas, which was also the weekend of the Chinese celebration of the winter solstice. Irving Street’s Lam Hoa Thuan restaurant tells KGO they lost about $40,000 - $60,000 worth of inventory over the mess.PGE posted an announcement on their website of how the refund credit works. “Residential customers will automatically receive a $200 bill credit, and business customers will receive an approximately $2,500 credit,” PGE says in their announcement. “Customers don't need to file a claim or take any action; credits will appear on bills as ‘Customer Satisfaction Adjustment.’"In other words, the credit will just show up on some future bill, and you don’t need to do anything. But what if you or your business endured a hell of a lot more hardship than $2,500 worth?Of course, PGE does not include this link in any of their announcements. But there is a page where you can file a claim for losses related to the December 20 power outage. And it may be an ongoing story for the foreseeable future whether businesses are getting their claims honored, or whether PGE is just “going dark” on these reimbursement requests.Related: PGE Blames 'Catastrophic Incident' For Outage as Over 10,000 Remain Without Power, Muni Still Disrupted [SFist]Image: SAN FRANCISCO, CA - APRIL 21: A pedestrian looks at a sign posted on the door of a hardware store during a citywide power outage on April 21, 2017 in San Francisco, California. Nearly 100,000 Pacific Gas and Electric (PGE) customers in San Francisco are without power that could be related to a fire at a PGE substation. Street lights and public transportation that is powered by electricity are also out of service. (Photo by Justin Sullivan/Getty Images) ...read more read less