United Rewires Mobile App With AI
Dec 17, 2025
United rewrote its mobile boarding, disruption handling, and personalization by weaving AI throughout its app — not just layering on a chatbot. The real question is whether the automations will ultimately help smooth travel or, by introducing errors or hallucinations, add to the travel friction.
https://skift.com/2025/12/16/united-mobile-app-ai-navigation-lounge-bag-gate/
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