Dear Eric: My favorite local pub has wonderful food except for the fries. They take up half the plate and are inedible. My last chicken sandwich was flanked with a huge serving of flaccid cardboard-tasting fries served cold. The owner would probably save money and keep customers if they served bagge d frozen beer-battered fries which are predictable and cheap. Three meals at this pub over a month with no improvement in the fries is my limit. How should I let the owner know his soggy fries are running me off? Just serve potato salad if you like them wet and cold like that. Reliable, delicious fries are one of the pillars of a good pub feed and a trusted bar. ...read more read less