Real ID lines creating problems for other DMV customers
Mar 27, 2025
MEMPHIS, Tenn. -- A Memphis couple said they had no idea that it would be next to impossible when they went to the DMV to get state IDs for their teenage sons for their summer jobs.
Anthony Bell and Tondalaya Kirby took time off from work, arrived hours early, and still left empty-handed.
They
said lines were wrapped around the building at three different locations. Bell said they were turned away twice and told the driver services center was at capacity.
Lines at Shelby Drive DMV. Courtesy: Anthony Bell
"They opened up at 8:30 a.m. and by 10:05 a.m. they were saying they were done for the day."
Kirby said they were told no appointment could be made until June.
"It's March, " said Kirby. "Every DMV line is wrapped around three times, which is crazy because your staff should be able to know how to do this process, or at least have a system on getting people in and out. Everyone's not here for the same thing."
The long lines at the DMV are being blamed on the last-minute surge of people trying to get a REAL ID.
Long lines at DMV due to Real ID deadline
Starting May 7th, Americans will need the enhanced driver's license or a passport to board a domestic flight or enter some federal buildings.
WREG asked the Shelby County Clerk's office if some DMV locations were being forced to close early but we have not have heard back.
Millington location. Courtesy: Anthony Bell
At the Summer Avenue location Thursday, some customers said they had been waiting for nearly seven hours.
Bell and Kirby said their sons are getting their jobs through a program at Westwood High School. They had a Monday deadline to turn in their paperwork and show their IDs.
"We are going to have to convince their counselors to give them more time or try to find them another opportunity until we can figure something out because we don't know what else to do," said Kirby.
Kirby doesn’t want her boys to miss opportunities due to circumstances beyond their control. ...read more read less