Triad homes damaged by hail storm need roof repairs
Mar 17, 2025
BROWNS SUMMIT, N.C. (WGHP) -- Sunday’s hail storm affecting portions of the Triad came and went quickly, but it’s leaving some lingering damage.
Homeowners are now beginning the process of getting their roofs inspected and potentially replaced if they have damage from the hail.
Mike Caudle
took video of the storm as lightning flashed in the distance Sunday night in Browns Summit.
“I think we had dozed off, and we woke up abruptly to the sound of tremendous hail on the roof,” Caudle said.
After it passed, they checked the house and the cars, and all were battered.
“I figured there might be some roof damage. I called Eddie this morning, and they jumped right on it,” Caudle said.
Eddie and Shannon Leiss own 5 Star Roofing, and Caudle’s call was one of many they got after the storm hit.
“It’s been crazy. We’ve had Facebook messages, calls, contact through our website," Shannon said.
Shannon says it’s important to notify insurance and line up a licensed inspector right away.
“If they see damage to their cars, driveways, mailboxes, even trampolines, it stands to reason it’s impacted the roof as well,” she said.
Inspector and Sales Manager JT Townsley arrived to survey the damage and started by walking around the house.
He noticed puncture marks in the window screens and dents and dings in the gutters.
Then he got onto the roof and used chalk to circle hail damage on the shingles.
There are circular marks, and they’re soft to the touch because the hail has damaged the shingle’s integrity.
“It breaks away those small granules, which provide UV protection from the roof, which protect your roof,” Shannon said.
“We’ve got what I would call textbook hail damage on this roof,” Townsley said.
Caudle got the news before Townsley came back down the ladder.
“There’s really no way to repair this type of damage, so it warrants a full roof replacement,” Townsley said.
He explains it like this.
“The way to look at what hail damage does to your roof is kind of like a pothole. What happened last night caused countless little blemishes in the shingles where it crushed ... blasted the granules off the shingles and fractures the matting beneath them. That isn’t necessarily a problem, but just like a pothole in the road, it doesn’t happen overnight. It starts as a small blemish in the road and gets worse and worse at an accelerated rate,” Townsley said.
Caudle says he’s glad he called 5 Star Roofing.
“Your roof is the front line to your home,. You don’t want water leaks and things like that. They just damage so much more,” he said.
And now he has the information to take to his insurance company and get the ball rolling.
“The more information you have, the better the decision you can make,” Caudle said.
If you need your roof inspected, roofing companies like 5 Star Roofing typically offer the inspection for free.
Shannon wants to remind people to please make sure a company is licensed and advises taking a look at their reviews to make sure the company and their work are reputable. ...read more read less