WASHINGTON (DC News Now) -- There's a rat infestation at a Northwest D.C. apartment complex. Neighbors living in the Quebec House apartments in Cleveland Park ark say they're living in unsafe conditions. Since at least September, people living at the Quebec House apartments have seen rats in t heir apartments. "When I saw the rat it was sitting on top of my dog's water bowl and drinking out of it," one resident, Adrienne, said. That's not the way Adrienne wanted to wake up at 4 a.m. two weeks ago. "It was really gross. Especially living in a studio. And it was overnight. I get back in bed and can't go back to sleep because I don't know where they are," she said. She said management did patch the holes within a day, but the issue isn't gone. "I can still hear them sometimes in the walls," Adrienne said. Chalk ‘Black Lives Matter’ messages written on sidewalks where DC mural is removed Adrienne lives on the first floor, but it's down in the basement behind these doors where some of the worst problems are. We went down and smelled that ourselves, noting a heavy odor. And the people who live here are worried for their health. "Rats carry a lot of disease, especially in their droppings. And with that stench, you know that the air down here is not particularly safe to breathe," Hayes said. Quebec House Tenant Association President Shannon Hayes says the amenities in the basement are now closed. "They don't have a laundry room and haven't for over a month and a half now with no end date in sight," Hayes said. Instead, neighbors have to use the laundry and gym across the street in the Quebec House north building. "Once a week, I wake up at 6:00 in the morning to go do laundry because I can't handle the stress of, not knowing if there's going to be a dryer available for me," Adrienne said. Hayes said she has been in contact with the Department of Buildings, as well as the D.C. Office of Attorney General because Quebec House is advertising amenities that aren't available. PHOTOS: Car crashes into Silver Spring barber shop "People have gone to management and really been met with this attitude of, you know, if you don't like it, you can move," Hayes said. Hayes acknowledges that the rat problem isn't unique to just Quebec House, but she believes management hasn't been transparent. "They did not, in our opinion, take forceful enough measures at first and let it get really, really bad," Hayes said. "We fundamentally lost that sense of trust that they are acting in our best interests. And and just, frankly, I find it hard to believe that they're refusing to compensate residents in any way for the the real impact this is having on people's lives." Quebec House management released a statement: Quebec House is keenly aware of the rodent situation in the building and has been acting diligently and expeditiously to eradicate the problem. Rodents are a Washington DC wide problem. Notwithstanding the utmost care that our maintenance team has provided at Quebec House, we too are now plagued by this situation. We have been working with multiple professional pest control companies, doing everything we can to resolve it as quickly as possible, including hiring canines for detection and abatement. We acted immediately and have been working tirelessly to resolve this issue. We anticipate that this will be resolved in the next several months as it takes time and is a process to remove rodents from a building. All residents have access to our second gym and fitness center in the other building on-site. We answer all resident concerns with understanding and civility. We will continue to tackle this problem with professionalism and vigor until it is resolved, and we thank the residents for their patience. Quebec House statement ...read more read less