(COLORADO SPRINGS) -- A retirement community in Colorado Springs has not had warm water for weeks as our region continues to deal with dangerous arctic air--some residents have been forced to heat up water in bowls and cups in order to wash their hair, but the complex said they are finally working to fix the issues. "It's been very uncomfortable," said one resident who wished to remain anonymous at Medalion Retirement Community. Nearly 160 people living at Medalion Retirement Community said they have not had hot water in nearly a month. "Not being able to take a comfortable shower without freezing and not being able to wash dishes... with the cold water," said the resident. Despite complaints, people living at Medalion Retirement Center said nothing had been done until Tuesday, Jan. 21. "All the people here are elderly. They have various physical disabilities, and I'm sure it's uncomfortable for them," added the resident. As a result of the cold water temperature, some residents had to get creative. "I'm putting a big pot on the stove and boiling water and putting another one in the microwave and then dumping it into my sink and waiting until it's a little bit cool because boiling water, I don't want to put my head. And then just using a cup to pour water and then getting just a wash rag and soap to wash my body," said the resident. Some of the people living there are even considering moving somewhere else. "I like it here, I have lots of friends here, and when I moved in here I thought this was going to be my home until I died, you know? So, it's just, it's been difficult," said the resident. Medalion Retirement Community spoke with FOX21 News and said it's a hot water heater issue, and despite the delay, it's now being fixed. "I think the whole building has complained about it because it's been such an extended period of time and their response is that they're working on it," said the resident. FOX21 News spoke to Weld Force, the company hired to fix the water heater. They said the problem was caused not by cold weather but instead aging pipes. Residents said the fix couldn't come soon enough. "I've always cherished being able to get into a hot shower and you know, being able to stand there and really wash myself and wash my hair and everything like that. But, when you can't do it and you have to wash out of a sink, it's just, it's depressing," said the resident. The good news is that Weld Force said it's an easy fix and residents should have running hot water by Wednesday morning. Weld Force also wants to remind people that it's always good to leave faucets at a drip and maintain a temperature of 55 degrees inside to protect pipes from freezing.