INDIANAPOLIS - AES Indiana customers across central Indiana are still reaching out with complaints about higher-than-normal energy bills. This comes after the electric company underwent system changes in November 2023. FOX59/CBS4 spoke with Joseph Lawson Jr. who has lived in the same house with his wife for the last 15 years. He said he had never seen a bill higher than $100 up until this past spring. Lawson called AES immediately after opening his bill to see he owed nearly $500. He said customer service representatives told him he could be put on budget billing once the balance was paid and there wouldn't be any more issues.“I paid the $500, paid it right there. I said, 'Okay,' and then the next high bill came in, and I called back up, say, 'Hey, why is this like this? I'm on a budget plan.' They say, 'We don't have you on no budget plan,'” said Lawson.Call after call, Lawson said the electric company stated a supervisor would be in touch. Two to three times a meter reader went out to be sure it was accurate as well. "I'm not utilizing more electricity here,” said Lawson. “There is a serious problem."He said while he knew the amount showing up on his statements wasn't right, he knew he owed money so he put down $400 each time. After months with no resolution, he briefly stopped paying due to his frustrations. "I just got one there yesterday, $1,879,” said Lawson. “This bill is more than my rent."FOX59/CBS4 checked in with AES to see where things are at now on their end.“Our system on our side has reached stability there,” said Mallory Duncan, the director of communications for AES. "We did start some late fees in December, so customers will start seeing those on their bill for late payments."The electric company offers 3-, 6-, 9- and 12-month payment plans for those struggling to bounce back to zero.“If you sign up for a payment plan, you pay that $10 with the customer service representative. You get yourself on a payment plan, you won't be eligible for disconnection,” said Duncan.On top of the agreed-upon payment plan amount, customers must keep up with their monthly bills as well. “What are homeowners and those that rent apartments and you know, what are people going to do?" said Lawson. For customers experiencing billing issues or not, AES reminds customers that bills are often higher in the winter with cold temperatures. They recommend lowering the temperature by a few degrees when asleep or out of the house, as well as opening the curtains to let the sunlight warm up your home. To read more on ways to save, click here.