'Very fed up': Manor residents frustrated with ongoing water issues
Jan 15, 2025
AUSTIN (KXAN) — Jennifer Uranga spent Wednesday morning boiling water after not having access to it in her home for 12 hours.
"It's pretty frustrating, just doing the day-to-day things -- like laundry, washing, dishes, baths, showers, drinking water," she said.
It's frustrating but not novel.
"I would say [it's happened] like eight to 10 times," she said.
Uranga lives in the Cottonwood Creek MUD No. 1, which is serviced by Crossroads Utility Services. Residents who live in some Manor neighborhoods say they consistently have issues with water.
"Just never knowing when it's going to be discolored or just get shut off and not have it -- that is frustrating," she said.
Crossroads Utility Services said the issues Tuesday and Wednesday were due to a 24-inch transmission line valve break.
Cottonwood Creek MUD 1 customers were instructed to boil all water before consumption. The utility said the reports of no water in Cottonwood Creek MUD 1 were related to the repairs, and water should still be boiled after water pressure is restored.
A Wednesday morning update advised operators were reopening valves to restore water.
Due to the ongoing water outages, Presidential Meadows Elementary School (PME) in Manor said it would cancel classes for Wednesday.
"This decision was made with the safety and well-being of our students and staff in mind. At this time, we plan to resume classes tomorrow, Thursday, January 16. However, if there are any major changes to our operations, we will promptly notify families," PME said in a statement.
KXAN reported on a similar issue in August that caused some Crossroads customers to have brown water. A representative from the utility company told KXAN the incidents were unrelated, and that the event this week was "an act of god."
Uranga, who has lived in the community for four years, said her community is growing weary of the on-going water issues.
"There are a lot of neighbors in the community that are very fed up with it," she said. "I think had people known some of these things before they purchased a home here they would have thought again before doing that."