What should I do after a boil water advisory is lifted?
Jan 11, 2025
RICHMOND, Va. (WRIC) -- After a boil water advisory was lifted for the City of Richmond and its neighboring counties of Hanover, Henrico and Goochland on Saturday, many residents may wonder what they should do to ensure that their water coming from faucets and appliances are clean.
The Virginia Department of Health (VDH) has provided the following information about what residents should do after a boil water advisory is lifted.
According to VDH, residents should clean out their faucets after a boil water advisory by doing the following:
Turn on the main water valve.
Turn on the cold and hot water taps at all faucets and run the water for 10 minutes. Begin with the faucet that is highest up in your home or building and then open the other faucets one at a time moving from the highest floor to the lowest.
Ensure that there is adequate ventilation/air flow when flushing the faucets.
Residents should also flush their refrigerator water dispensers and ice makers that are connected to a filter by taking the following steps:
Flush the refrigerator water by running it for five minutes.
Throw away all ice.
Let the ice maker container fill up completely one more time and throw away the new ice.
Clean the ice maker container.
Remove the filter and replace it with a new one.
VDH also advises residents to clean their appliances, such as water softeners and filter units, by reading the owner's manual for directions to clean them correctly.
Those who have a water treatment unit for their house are advised to change the filter cartridges and follow the directions in the owner’s manual as some units need disinfecting.
Concerns regarding the appearance of the water
According to VDH, if the water sputters when the faucet is turned on it means there is air in the lines. Turn on the tap slowly and run the water until the sputtering stops.
If the water appears discolored, residents should flush the water pipes by running the water from all of their taps until it is clear.
VDH advises residents not to wash their clothes if the water is discolored and to wait until it runs clear at the tap, then wash a load of dark clothes first.If the water has a strong smell, VDH said the smell is probably chlorine as water systems will increase chlorine levels to disinfect the pipes.
If the water pressure is low, VDH recommends checking the faucet screens for trapped particles. If there are any particles in the screen, remove it, clean it and put the screen back on the faucet.