Jan 08, 2025
RICHMOND, Va. (WRIC) -- Central Virginia continues to experience issues accessing water after a winter weather-related power outage caused a malfunction at a Richmond water treatment facility. The disconnect between the confusing, technical jargon coming from city leaders and the experiences of real people living through this crisis is a hot topic of conversation. Most people aren't familiar with the buzzwords thrown around at press conferences, like "bypass pumps" and so on. ALL COVERAGE: Richmond Area Water Crisis We at 8News have heard from viewers and we are listening. While it's easy to hear what city officials say is going on, it's harder to interpret what exactly that means for those of us at home who may hear there's good news, but still not see any water coming from our faucets. Let's start by differentiating between "water production restored" and "water distributed." On Tuesday, Jan. 7, community members felt a momentary sigh of relief when the City of Richmond announced water production was restored around noon. However, few residents actually saw water flowing through their pipes. "Restored water production" means necessary repairs were made to get the city's water system to the first step in achieving normalcy. The phrase, which was thrown around repeatedly by city leaders, does not mean water was successfully distributed to homes. As of Wednesday, Jan. 8, for most Richmonders, that still hasn't happened. RELATED: Youngkin addresses winter weather situation in Virginia, water issues in Richmond area As Central Virginia continues to experience these water woes, we'll be hearing a lot about bypass pumps, basins and reservoirs. The City of Richmond has contracted outside equipment to help because, in order for water to make its way from the facility, through the system and into your kitchens and bathrooms, the treatment plant's reservoir needs additional pumps to ensure the basin is filled at least 10 ft. high. As of Richmond Mayor Danny Avula's most recent public update Wednesday afternoon, it's at 7 feet. That's why, if some Richmonders have any water flow at all, the pressure is probably still very low. Finally, 8News is helping spread the city's plea for help. Conservation and the ongoing boil water advisory are critical concepts to grasp in order to overcome this trying time. As of Wednesday morning, about 69 million gallons (MGD) per day were pumping through the city's system. That number is normally about 130 MGD. MORE: Richmond leaders provide update on water issues, efforts to restore water treatment plant Once the city is able to get more gallons of water pumping through the system, it's still important you continue to conserve -- or use as little water as possible -- so that the water level in the city's reservoir can continue to grow and remain high enough to continue the distribution process. You've likely seen the words "boil water advisory" plastered across social media, your email, and even physical windows and posts across Richmond. This is a critical step in also need to remember that, once you have free-flowing water, that water still has not been tested -- so you need to boil it at least three minutes before using or consuming.
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