NORTH PROVIDENCE, R.I. (WPRI) — Sarah Batista was waiting for her autistic son to come home from school Monday afternoon when she got a call that no mother ever wants to receive. Batista said it was from the Durham Bus Company, which is responsible for bringing her 3-year-old to and from school in North Providence every day. "They stated that they were at my door with my son and that nobody was answering," Batista explained. "I ran downstairs and nobody was there." Batista realized the bus was at the wrong house and after directing them to the right location, she was stunned when a boy who wasn't her son got off the bus. "Out of shock, I said, 'That's not mine,'" she recalled. "Then the bus monitor ... got another backpack, but the same child, and brought him back to me. So again, I said, 'That's not my child.'" When her son finally got off the bus, Batista said she immediately noticed something was off. "He had no jacket on, no backpack," Batista said. "I had to ask them to get it. So, I took him off the bus and I just brought him inside. He didn't seem like himself." "It was completely insane," she added. "They handed me the wrong child." Batista told 12 News her son refused to go to school Tuesday morning. ALSO READ: Child unintentionally left on school bus in Narragansett This wasn't the first time Batista has had issues with the Durham Bus Company, either. "We've had incidents before where the staff on the bus ... don't appear to be trained on how to handle kids with autism or kids with other disabilities," Batista explained. In a statement to 12 News, North Providence Superintendent Joseph Goho said the district was made aware of this incident late Monday night and immediately launched an investigation into what happened. Goho also confirmed that both the driver and bus monitor were substitutes and not regularly assigned to the route. "No student was ever released off the bus or unsupervised," Goho wrote. "We are developing a plan to ensure improved coordination in such circumstances moving forward." Batista suggested the drivers create checklists for the students on their bus routes to make sure each one is dropped off at the correct house. "Who's on the bus and where are they going?" Batista said. "Just to make the parents feel safe, and for the kids' safety as well." Durham Bus Company's Edward Flavin explained that the driver and monitor involved in the mix-up both followed proper safety protocols. "At no time were any students unsafe or unsupervised," Flavin said. "We will institute a plan to have better coordination with our customer going forward." This comes less than a week after a 6-year-old student was unintentionally left on a school bus in Narragansett. Close Thanks for signing up! Watch for us in your inbox. Subscribe Now Daily Roundup SIGN UP NOW