WINSTON-SALEM, N.C. (WGHP) -- For nearly two weeks, taxpayers in Winston-Salem haven't been able to pay their city bills online. It's due to a cyber event that disrupted the city's network on Dec. 26. During the first Winston-Salem City Council meeting of the year, City Manager William Patrick Pate took the podium and elaborated on the city's response to the cyber event. He went on to say that certain city computers have been taken offline for cautionary reasons.Pate says the city has reached out to external agencies for assistance in the investigation. The North Carolina National Guard, the North Carolina Local Government System Association Strike Team, the North Carolina Department of Emergency Management, the FBI and two divisions of the Department of Homeland Security are working to help investigate the cyber event. With no new information on what caused the city's computer system to go down in the first place, FOX8 asked Assistant City Manager Ben Rowe for clarification. "All we know is that there was an abnormality that occurred within our network and because of that we initiated an investigation," Rowe said. Rowe would not specify what that abnormality was but says residents still can't submit online payments to the city due to the computer system outage. He also said that due to the investigation, he can't release any additional information. Rowe did have a message to the community. "Really need folks to continue being patient with us and know that we're still investigating what happened. We're in the process of restoring our access to the internet and reestablishing our business systems ... Hopefully, we'll have enough progress that we'll be able to resume some of those functions that we can't provide right now like the online bill payment," Rowe said. While online payments may be disabled, in-person cash or checks can be made at the Bryce A. Stuart Municipal Building at 101 E. First St. City officials do not believe any personal information was compromised.