CHARLOTTE, N.C. (QUEEN CITY NEWS) — What was supposed to be a skit during the Charlotte Hornets game against the Philadelphia 76ers Monday night to spread holiday cheer, ended up earning the Charlotte Hornets ‘Grinch’-like jeers on social media. A post on X that had reached over 3.4 million views by Tuesday night shows a young fan being gifted a PlayStation 5 by the Hornets mascot Hugo, dressed in a Santa Clause costume. However, the user, Adam Turner, who goes by @StanUsmnt on X, explains that once the cameras were off the Hornets took the PS5 away and gave the young fan a jersey instead.  Star East Forsyth High School quarterback affirms commitment to UNC Chapel Hill after Bill Belichick hire Queen City News reached out to Turner to figure out what exactly happened and he put us in touch with the family of the fan in the video.  “I was like texting with a few friends of mine and sent them the video,” said Alexei Phillips. “They were like 'Oh Jack got a Playstation 5, that's awesome. I had to kind of explain to them that actually, no, they took it back.” Phillips is a Hornets season ticket holder and had taken his 13-year-old nephew Jack to the game along with a few other family members. Phillips said early on in the game, they were approached by a member of the Hornets staff to participate in something on the court.  “Someone from their fan team kind of reached out to us and said, ‘Hey, do you guys want to be on the court with Hugo’ and we said, sure,” Phillips said.  Talking with Phillips over Zoom he explained they weren’t given any other information until right before they went out onto the court when someone from the Hornets whispered to him and another parent what was going to happen.  “They just said they're not going to keep what they get, however, they're going to get a jersey afterward,” Phillips said.  Phillips said he still didn't quite understand what was going on and more importantly no one had the opportunity to explain to his nephew Jack that he wouldn't get to keep his gift. Then once Jack was off camera with what he thought was his PS5, that’s when the real confusion set in. “At this point, everybody thinks that Jack is going to get this PS5, including all the dancers, all the cheerleaders, everybody basically like, starts congratulating him,” Phillips said. “There was even a Hornets dancer who actually gave him the PS5… she starts to pack it up for him in the bag. Then we get kind of like all the way to the backstage and, you know, the guy who kind of found us in the first place, he starts to kind of take it away. And everybody thinks he's joking because nobody would think he'd be taking the PS5 from the kid.” Well, that’s exactly what happened.  “It got pretty awkward because eventually, he had to make it make it clear that he wasn't joking. And even though they told me (about the jersey) I still wasn't quite sure what he was going to be keeping or not keeping,” said Phillips. “Essentially, once he took it away, everybody was kind of, you know, the dancers and stuff were kind of like in shock.” The good news is, just like in ‘The Grinch Who Stole Christmas’,  this story has a happy ending.  The Hornets released a statement to Queen City News Tuesday afternoon that reads: During last night’s game there was an on-court skit that missed the mark. The skit included bad decision making and poor communication. Simply put, we turned the ball over and we apologize. We have reached out to the family and are committed to not only making it right but to exceeding expectations. We will be providing the fan with the PS5 that he should have taken home last night along with a VIP experience to a future game. Our goal is and will remain to elevate the guest experience for every person that enters Spectrum Center, and to show our fans how much we appreciate their relentless support. Charlotte Hornets We also found out they reached out to Phillips and Jack’s family to take ownership of the miscue and make amends. For Phillips, he says there are no hard feelings, he just thinks the Hornets could have avoided the ‘sting’ of Monday night had they not tried to give off the image to fans that the kids would be keeping the gifts they got on the court.  “The funny thing is, if he had just gone out in the first place and they just gave him a jersey out there on the court, he would have been stoked, you know,” said Phillips.