Here's how to contact the new RI cyberattack call center
Dec 15, 2024
PROVIDENCE, R.I. (WPRI) — A toll-free hotline is now accepting calls to give people general information about the RIBridges data breach and advise them on steps they can take to protect their data.
Gov. Dan McKee's office announced that the state's outside vendor, Deloitte, has contracted Experian to run the multilingual call center following a cyberattack that may end up exposing people's personal data.
BACKGROUND: RI state government hit by major cyberattack; Social Security, bank numbers believed stolen
Rhode Island officials urged residents to take immediate steps to protect themselves on Saturday, warning that the hackers could release personal data as soon as early this week. They are believed to have stolen Social Security and bank account numbers, among other items.
The center can be reached at 833-918-6603. It will be open until 8 p.m. on Sunday. Afterwards, it will be open from 9 a.m. until 9 p.m. Mondays through Fridays.
Call center staff will be unable to confirm whether individual callers are affected by the breach, the governor's office said.
RELATED: McKee urges RI residents to act immediately after major cyberattack
McKee's office said anyone who has received or applied for most health or benefits programs over the last eight years could be impacted by the breach.
The governor urged people to save the URL for the website where the state will be posting continued updates about the situation: cyberalert.ri.gov.
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