HANOVER COUNTY, Va. (WRIC) -- Comcast customers in Hanover County may have issues contacting 911 on Tuesday due to an outage. In an email sent at 5:12 p.m. on Tuesday, Dec. 10, a spokesperson for Hanover Emergency Communications said Comcast advised the county of an outage affecting 911 services. The spokesperson said impacted residents should use alternative methods to reach emergency services, such as the non-emergency number, 804-365-6140. Tractor-trailer driver seriously hurt in New Kent crash, clean-up to take hours "Updates on this situation will be provided as they are received," the spokesperson said. According to a spokesperson for Comcast, services were restored at 5:21 p.m. on Tuesday. This is a developing story, stay with 8News for updates.