When businesses respond to negative feedback, the stakes are high. A great response can win back trust and boost loyalty. But a bad move? It can spiral into a full-blown disaster. One example is a salon that took its response to a negative review too far, sparking outrage online and hurting its reputation in ways ... The post Revenge Reviews: How A Salon’s Retaliatory Action Created A Social Media Firestorm appeared first on KHTS Radio.