Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e-commerce firms for customer support, paring down some expenses by 75%. GenAI, or generative AI, refers to artificial intelligence models that are trained on lots of data so that they are capable of producing and parsing […] © 2024 TechCrunch. All rights reserved. For personal use only.