New Mexico providing emergency SNAP support to people impacted by flooding
Nov 20, 2024
NEW MEXICO (KRQE) – The New Mexico Health Care Authority (HCA) is providing emergency support to Supplemental Nutrition Assistance Program (SNAP) customers impacted by severe flooding in Chaves County and other affected areas. This assistance includes replacing lost food benefits, reissuing EBT cards, and temporarily allowing hot food purchases.
SNAP customers in Chaves County who experienced food loss due to the storm and flooding have until Monday, Nov. 25 to report their loss and request replacement benefits. Replacement benefits are available for households in the following affected ZIP codes: 88201, 88202, 88203, 88230, 88232, and 88253.
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“Our priority is to support those affected by the flooding in Chaves County,” Income Support Division Director Niki Kozlowski said in a news release. “Replacing lost and damaged food is one of the ways we are helping impacted residents.”
People can report food loss in person at the local HCA field office, located at 1701 S. Sunset Ave., Roswell, NM 88203. Staff are available Monday through Friday, 8 a.m. to 4:30 p.m. Reports can also be made by calling HCA at (800) 283-4465 between 7 a.m. to 6:30 p.m.
Additionally, SNAP customers statewide can replace lost or damaged EBT cards by downloading the FIS EBT Edge app, visiting www.ebtedge.com, contacting the FIS card service at 1-800-843-8303, and visiting or calling HCA.
To further support those affected, the HCA is temporarily allowing SNAP customers in flood-affected counties — Chaves, De Baca, Eddy, Lea, Lincoln, Roosevelt, and Otero — to use their EBT cards to purchase hot foods prepared for immediate consumption. This emergency measure, effective immediately, will remain in place until Dec. 17.
Hot food purchases are limited to meals prepared at grocery store deli counters that are EBT-authorized retailers. This benefit does not apply to restaurants or other non-EBT-authorized retailers.