HAMMOND, La. (WGNO) — There's some big drama baking up at a small bakery in Hammond, where a customer refused to pay and pick-up a custom-made cake because of the cake's price. Most days, owning a small business is sweet for Abi Caswell, the owner of Batter Bakery in Hammond. One day recently, however, that changed when a customer reportedly turned sour. "We had a customer call to order a last minute cake. It was a 6-inch, vanilla cake with frosting. She wanted a blue and orange, multi-colored cake with edible gold on it," Caswell said. Caswell said the total price of the cake was around $70 because it was custom-made. All of their cakes are made from scratch. Sweet, savory, and stuffed beignets at Beignet Fest in City Park Caswell said the customer paid the $25 deposit, then, before the cake was finished on pick-up day, the customer called and said it was too expensive, and she wanted the non-refundable deposit back. Caswell offered to do some things to make the cake cheaper. "Ultimately the customer said go ahead and do it the way she ordered it, I asked her if she wanted to pay by phone and said, and she said that she would pay for it at pick-up," Caswell said. But when it was time to pick-up the specialty cake, things changed. "We called her and she did answer, but she hung up once we said it was Batter Bakery, I was thinking, 'that was strange,'" she said. Caswell said she called back and the call was immediately sent to voicemail, so she left a message. In the next few days, she called again, but never heard anything back. "At this point, I realized they aren't coming to get the cake. I was really trying to find out what we were going to do with the cake. It went to waste, and that's the worst part of it," she said. A situation like this sure sounds like a case for Judge Judy, but she didn't take it to court, she took her rants to Tik Tok, where the video has gone viral. "When I put it on the internet, I wasn't sure what the feedback would be. I would say that 98 percent of people just felt so bad for us, and they couldn't believe someone would do that to a small business. I had at least 20-30 people offer to pay for the rest of the cake to pay the lady's balance. I didn't accept it and think it was necessary," Caswell said. Courtesy: Abi Caswell She went on to say, "It's a big deal because there's somebody that has to make that. That's the cost of business. We have to absorb it, even if it stinks." Details in the decadent design at Tacos Del Cartel Batter Bakery has changed their deposit policy, so something like this doesn't happen again. "I would've been happy with a phone call, saying we decided not to pick it up," she said. As for her message to the customer. "I hope she understands the time and effort that it takes to make something custom for somebody. I hope after seeing all this that she'll never do that again," Caswell said. Batter Bakery is also expanding to New Orleans, opening up a new location on Baronne Street in November. Stay up to date with the latest news, weather and sports by downloading the WGNO app on the Apple or Google Play stores and by subscribing to the WGNO newsletter. Latest Posts Trump to nominate Burgum to lead Interior Stephen King leaving X over 'toxic' environment NOPD working two scooter theft investigations White's 20 leads New Orleans over Lindenwood for first win of the Stacy Hollowell era Jameis Winston invades the place he called home the past 4 years when the Browns play the Saints