Miss Manners: Should employees call customers by their first names?
Nov 13, 2024
DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do it, salespeople do it. I always appreciate being called “Mr. Smith” instead of just “Bob,” but it rarely happens.
https://www.syracuse.com/advice/2024/11/asking-eric-should-employees-call-customers-by-their-first-names.html
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