Oct 23, 2024
COLUMBUS, Ohio (WCMH) -- A credit card and banking company based in Columbus has announced it's terminating hundreds of positions, including a portion in Ohio. Bread Financial, headquartered at 3085 Loyalty Circle, confirmed Wednesday afternoon that the move was a part of outsourcing work. While the total workers affected include 500 nationwide, a representative noted around 130 employees in-state will lose their jobs. "We have made the difficult but necessary decision to transition more of our customer service roles to existing global customer servicing partners," said Rachel Stultz, senior director of corporate affairs for Bread. "Bread Financial’s business is strong, and this decision was made to ensure we can continue to successfully and efficiently meet the demands of our evolving business and customer preferences." Stultz added that the employees losing their jobs would receive an offer of severance pay, as well as "outplacement support." Ohio’s WARN Act legally requires businesses to give public, advance notice at least 60 days before plant closures or mass layoffs. However, that only becomes mandatory when the percentage of employees impacted exceeds 33% of the company's total workforce, which Bread Financial's local layoffs did not meet. Bread's offerings include a line of credit cards, loans and savings and retirement accounts. In 2022, the company received attention when multiple customers searched for answers about "Bread trailing activity" charges online. The cardholders, who had accounts through AAA, received the memos on their statements when that company shirked Bank of America as its financial partner. AAA had switched to Comenity Capital Bank as a service provider for its cards, and the latter happened to be a brand under Bread Financial. The parent company explained that "Bread trailing activity" was a placeholder name for charges the customers actually made during the transition from Bank of America to Comenity. Separately, Bread and Comenity faced a class-action lawsuit for a July 2022 credit card service outage that left their customers unable to access their accounts. That case concluded in January 2023, as the plaintiffs voluntarily withdrew it.
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