Oct 22, 2024
OKLAHOMA CITY (KFOR) - Leslie Stambaugh got a text message from SunPass toll services for the second time on Monday.  “It looked very legitimate,” said Stambaugh. “But, my gut instinct said this is not right.”  Oklahoma woman warns of toll scam text message. Image KFOR. Oklahoma woman warns of toll scam text message. Image KFOR. The text message said Stamaugh had an outstanding balance of $19.42 and if she didn’t pay it she’d be hit with a $50 late fee. The message included a link to settle the balance.  LOCAL NEWS: Emergency crews battle large grass fire in Lincoln County "I use the turnpike, I don't have a pass because I don't use it that much,” said Stambaugh. “So I thought, well, maybe I've been on the road and I didn't get a bill or I just didn't pay it and maybe I do owe it."  However, after looking into it and calling around, she realized it was a scam.  "It kind of startled me,” said Stambaugh.  SunPass is aware of the scam. When you call customer service a recording plays saying, “These messages were not sent by SunPass. SunPass does not ask customers via text to make payment or to make immediate action on their account." Unfortunately, the scam is common.  “Really the information that they're looking for is to steal your personal information,” said Casey Farmer, the Vice President of Marketing for the Better Business Bureau of Central Oklahoma.  Farmer said toll agencies typically notify you of an outstanding balance by letter.  "You'll get a letter in the mail, and they'll give you a pretty long date out from the time that you use the toll road [to pay it],” said Farmer.  The BBB recommends anyone who gets a message like this delete it, block the number, never click on the link, and report the scam.  Stambaugh hopes sharing her story will prevent folks from falling for it.  "People work hard for their money, and it is wrong to scam people,” said Stambaugh. “It's just, I think, good citizenship to watch out for your neighbor."  LOCAL NEWS: OKCPD releases new video in gas station clerk’s murder An Oklahoma Turnpike Authority spokeswoman also weighed in on the scam:  “Here are some tips from the FBI if you have any concern about the legitimacy of a communication that appears to be from PIKEPASS or the Oklahoma Turnpike Authority: Check your account using approved safe methods such as OTA’s websites at www.pikepass.com or www.platepay.com Contact 1-800-PIKEPASS to speak with a customer representative from 8 a.m. to 4:30 p.m. Monday-Friday. Delete or report as spam/junk any smishing texts received. If you clicked any link or provided your information, the FBI advises to take immediate efforts to secure your personal information and financial accounts as well as dispute any unfamiliar charges. The OTA is currently working with a third-party vendor to collect delinquent PIKEPASS and PlatePay balances via a text message campaign. These text messages are valid and will be branded appropriately with the vendor's name, which is Harris & Harris. Again, if you have any question about the validity of a communication from OTA, you are encouraged to call our Customer Service line at 1-800-PIKEPASS during business hours or email the agency at [email protected]. Those who receive a fraudulent text are encouraged to file a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov. That site is dedicated to sharing information on Internet crimes across law enforcement agencies.” 
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