HONOLULU (KHON2) -- If you've been dealing with changes to your Amazon deliveries, you're not alone. Get Hawaii's latest morning news delivered to your inbox, sign up for News 2 You The Amazon distribution center opened about two months ago on Oahu, but some customers report delivery issues, with packages arriving late. If you live in an apartment building and plan to shop the online retailer's sale next week, or if you want to get a head start on holiday shopping, make sure to leave specific delivery details. If you drive through Honolulu, chances are high you'll see an Amazon delivery van pass by. However, the company stated that its delivery vans currently cover only certain areas on Oahu. Hawaiʻi changed the entire world forever in 1993. Meet the people, stories who made it happen North Shore and Leeward residents still have their packages delivered by USPS and other third-party services, but some town residents have noticed that packages are taking longer to arrive or are not being delivered to the usual spot. "All of the drivers are basically new, and they're not your regular USPS, UPS, or FedEx drivers you had before," explained Tina Yamaki, president of the Retail Merchants of Hawaii. "Amazon hired these local companies to deliver your packages, so it's a learning process now." Fire at H-Power Plant in Kapolei contained, operations unaffected Additionally, Amazon drivers do not have access to postal service mailboxes, so they cannot leave packages in lock boxes within your building. "You have to be specific about where to drop off your package because not everyone has a door person to receive the packages, or they don't have boxes to take your packages, so it has to be delivered elsewhere," explained Yamaki. "You need to specify a particular place within the building for the delivery." Amazon advised customers experiencing delivery issues to provide detailed delivery instructions to their drivers for a smoother delivery process. Customers can also follow and track their packages in detail using the Amazon app. If you feel packages are taking longer to arrive, keep in mind that this is not a fulfillment center. "A fulfillment center is when you order, and they take products off the shelf, put them in a box, and ship them to you," Yamaki explained. "That is not what we have here in Hawaii; it's purely a distribution center where boxes that are already packed arrive, and it’s like the post office. They send the boxes to Kona, Ewa, Wahiawa, or wherever." She noted that it's not just Amazon deliveries that are taking longer; all packages are experiencing delays due to a significant demand for delivery drivers. Amazon stated that it continues to work on expanding its delivery area. Download the free KHON2 app for iOS or Android to stay informed on the latest news For any delivery issues, customers can contact Amazon customer service at 1-888-280-4331, use the live chat feature, or email [email protected].