FRESNO, Calif. (KSEE/KGPE) - A 19-year-old Fresno woman has branded the city's police department as unreliable after two calls were needed to get officers to respond to the theft of her mother's ashes. Naziriee Gumbs' mother passed away in 2022; she describes the theft of her mother's ashes as forcing her to relive the trauma of losing her mother all over again. Gumbs had moved her mother's ashes out of storage, along with her mother's purse and other belongings, while she was searching for a new place to live. Gumbs says she was looking at apartments on Monday evening, in the area of Gregory Avenue and West Ashlan Avenue, when her grandmother noticed that her car had been broken into. The thieves had taken two purses and inside one of them were Naziree Gumb's mother's ashes. They immediately called Fresno Police. "We did not hear back from them the entire night," Gumbs said. "My grandma had to call again for them to come. That goes to show the police were not reliable." In the time it took for police to respond, Gumbs and her family had managed to find security camera footage of the getaway vehicle the perpetrators used. The footage shows a black vehicle driving away from the scene - with a distinct off-white panel on the right side of the vehicle. Naziree's uncle, Aji Gumbs, says there is a strong possibility someone in Fresno knows the vehicle and the driver. He says returning the ashes is the right thing to do. "We're not trying to get anybody in trouble necessarily," Aji said. "We all do the wrong thing sometimes. But I don't think anybody intends to steal someone's remains." Aji says the theft has deeply affected his niece, an only child who already lost her father when she was very young. For a long time, all Naziree and her mother had were each other. "She can't get those memories back, she can't get those moments back," Aji said. "But the remains of her mom, they're still here and no one else has use for those. They belong to her daughter, and that's where they should be." Aji says he's even willing to offer a reward if the ashes are returned. Meanwhile, Naziriee maintains her belief that her mother's ashes will come back to her - but has this message for those responsible. "I just want my mom back. The car's in the same spot, the window is still broken," said Naziree. "You can simply come back, return the items." In a statement to YourCentralValley.com, the Fresno Police Department wrote that the call would have been classified as a theft and would not necessarily be the most pressing matter for officers. "The nature of the call is a theft," wrote Officer Luke Tran. "Depending on what’s happening in the city, that is not as high on the priority list as shootings, domestic violence, traffic collisions." Anyone with information about the theft should reach out to the Fresno Police Department.