Oct 02, 2024
Intouch Insight released its annual ratings of drive-thru restaurants, ranking them based on their speed, accuracy and other factors.Fastest drive thrusIn its annual ranking, Taco Bell provided the fastest service among North Americas 10 largest fast-food chains, according to the newly released report. It is the second straight year Taco Bell tops the ranking.The report found it takes Taco Bell an average of 256 seconds to complete an order, nearly 73 seconds faster than the industry average.Wait times at leading fast food restaurants dropped in 2024 by 13 seconds. It now takes an average of five minutes and 29 seconds for a person to get their order.Here is how the top 10 ranks: Taco Bell 255.8 seconds KFC 259.9 seconds Arbys 283.5 seconds Dunkin 287.3 seconds Wendys 301.8 seconds Carls Jr./Hardees 338.6 seconds Burger King 339.1 seconds Raising Canes 370.1 seconds McDonalds 375.7 seconds Chick-fil-A 479.4 secondsAlthough Chil-fil-A had the longest wait times, much of that is due to the sheer volume in its drive-thru. Chick-fil-A actually had the fastest pickup orders when factoring in cars in line.RELATED STORY | McDonald's reportedly extending its $5 value meal after jump in trafficAccording to the QSR Magazine report, the average total time for a Chick-fil-A order par car was 139.4 seconds. The industry average was 267.5 seconds.Chick-fil-A has three times the number of cars in line than average fast food drive-thrus.Most accurate drive-thrusThe report revealed that Taco Bell perhaps sacrifices accuracy for its speed. The chain ranked dead last for drive-thru order accuracy, getting 85% of orders correct.Chick-fil-A and McDonalds tied for having the most accurate drive thrus, getting 93% of orders correct. Here are how the 10 largest chains rank:T1) Chick-fil-A 93%T1) McDonalds 93%3) Carls Jr./Hardees 90%4) KFC 89%5) Arbys 89%T6) Burger King 88%T6) Raising Canes 88%T8) Dunkin 87%T8) Wendys 87%10) Taco Bell 85%RELATED STORY | Your next Taco Bell drive-thru order might be taken by AIThe report noted that 50% of errors involved an incorrect amount of ice added to drink orders. The report also found that 10% of incorrect orders had the wrong side item, while another 10% had an incorrect entree.Food qualityOne thing fast food is known for is having consistency and 97% of respondents said orders tasted as expected. Customers of Chick-fil-A and Raising Canes said their orders tasted as expected 99% of the time.
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