COLUMBUS, Ohio (WCMH) – John Glenn Columbus International Airport was recently recognized as one of the best airports for customer satisfaction in a survey looking at American and Canadian establishments. The results of J.D. Power’s “North American Airport Satisfaction Study” were released this month, revealing the top-rated airports in the U.S. and Canada in terms of passenger experience. The analysis is based on 26,290 surveys of U.S. or Canadian residents who traveled through at least one airport in the last 30 days, with the study taking place from August 2023 to July 2024.  Seven criteria were considered, including “ease of travel through airport; level of trust with airport; terminal facilities; airport staff; departure/to airport experience; food, beverage and retail; and arrival/from airport experience,” according to J.D. Power. Wildlife agency asks residents to report deer behaving abnormally to track disease Airports were also divided into three categories by passenger volume: medium airports (4.5M to 9.9M passengers per year), large airports (10M-32.9M passengers per year), and “mega” airports (33M+ passengers per year). In the medium airport category, the John Glenn Columbus International Airport ranked in the top 10 at No. 9, earning a score of 658 on a 1,000-point scale. At the top of the rankings in each category were the Indianapolis International Airport (medium), the John Wayne Airport in California’s Orange County (large) and the Minneapolis-Saint Paul International Airport (mega). An abbreviated list of the top airports for each category and their scores can be found below. Medium Airports Indianapolis International Airport (687) Jacksonville International Airport (686) Southwest Florida International Airport (675) Ontario International Airport (672) Buffalo Niagara International Airport (670) Large Airports John Wayne Airport, Orange County [California] (687) Tampa International Airport (685) Kansas City International Airport (683) Dallas Love Field (675) Nashville International Airport (668) Mega Airports Minneapolis-Saint Paul International Airport (671) Detroit Metropolitan Wayne County Airport (643) Phoenix Sky Harbor International Airport (633) John F. Kennedy International Airport [New York City] (628) Dallas/Fort Worth International Airport (623) Overall, J.D. Power found that most passengers (60%) at least “somewhat” enjoyed their airport experience over the survey period, despite traffic and rising airfare prices. “Most travelers are still enjoying the experience,” said Michael Taylor, the managing director of travel, hospitality and retail at J.D. Power, in a press release. “However, we are starting to see a breaking point in consumer spending, with average spend per person in the terminal declining significantly from a year ago.” Other key findings from the study indicate that passengers rate airports higher when they feel the facility incorporates ”unique décor, signage, stores and restaurants” inspired by the city or region in which the airport operates. The Nexstar Media Wire contributed to this story.