(COLORADO SPRINGS)-- Ahead of a community discussion over the Citadel Mall later this week, the owners of the mall presented a list of safety upgrades it has made. It's no secret that the Citadel Mall has developed a poor reputation, after a string of shootings and other crime. "My husband has specifically said that if I'm going there, he has to be right by my side every moment," said Erin Burns, a shopper at the Chapel Hills Mall on North Academy Boulevard. On Wednesday, FOX21 News spoke to shoppers at the Chapel Hills Mall, which resides in an area that has remained a popular shopping center. There, FOX21 showed customers the list of improvements the Citadel Mall has made and asked them if it would be enough to make them consider shopping there. Security Updates: AI surveillance camera test program, including the installation of nine new cameras covering all main entrances and the food court Door repairs Emergency PA system repair Ongoing lighting repairs Increase of overall security hours by 53 hours/week, including armed security seven days a week Full review of on-site security policy and procedure with various adjustments made to suit the immediate needs better Open discussions related to coordinating training activities for local police/fire/EMS on-site Coordinated public events for community engagement alongside city and other local agencies Some FOX21 spoke to didn't think the changes are enough to sway them back to the Citadel. "I think it's super awesome that they're trying and creating like, trying to create that positive. It's just really hard to stop those people who are doing illegal things from like, lurking around. They can try their best, but it's not going to change it," said Burns. The Citadel has suffered over the years, like many other malls around the country, having to compete with large online marketplaces. "It just feels eerie. It's like a ghost town being in malls, and I think that's because nobody wants to be here. My culture has completely died and nobody feels safe anymore," added Deya Sanchez, a shopper at the Chapel Hills mall. City councilwoman Nancy Henjum said the revitalization of the Citadel could prove an exciting opportunity: "There's a lot of things that you can do inside of a mall and it can be as much about activity and eating and culture and arts." Henjum said the Citadel is not the only mall having to make changes. "Malls are doing this all over the country. They're reinventing themselves, so we have an opportunity to do the same thing here in Colorado Springs," said Henjum. Some in the community said they enjoy going to the mall but worry about the crime nearby. "Everything that's surrounding the area, bus stops where a lot of homeless people hang out, which I mean, it's going to happen. There's going to be homeless people, but there's also dangerous people who like to hang out there," added Sanchez. Luckily, Henjum said the City is already working on those concerns. "Another thing actually that the city is looking at doing is moving the Mountain Metro Transit to a safer spot in the mall for everybody," Henjum said. Community invited to Citadel Mall conversation On Friday, Sept. 20, the Citadel Mall is hosting a community conversation to discuss more ways to improve the mall. The event is from 4-6 p.m. at the Zeal Church.